Shop Cat Meme
Returns & Exchanges
Exchange within 30 days
If the item doesn’t fit, doesn’t please you, or doesn’t meet your expectations, we will exchange it within 30 days from the date of purchase. As a general rule, we process exchanges within 7 business days.
Can I return my product?
The product doesn’t suit you? You have 30 days to return your order for free.
If once you've received your product, it doesn't suit you, please send us your return request via our online form:
Ultra-simple returns:
Check your shipping confirmation or your Merchfrench account.
Select the reason for the return and the chosen exchange solution.
As a general rule, we process exchanges within 7 business days.
This step is necessary to validate the return request. The return shipping costs are entirely the responsibility of the customer.
Once the product is received, the refund will be issued to the credit card or PayPal account used for the payment.
Can I exchange my product?
If you encounter an issue with the size of the product you ordered, you are entitled to a free exchange within 30 days.
You have 30 days from the shipping date of your order to send us your exchange request.
However, before placing an order, we recommend checking our size guide, which can be found on each product page.
Legal notice?
Our satisfaction guarantee is in addition to your legal rights, including the right of withdrawal and warranty. You will find all the information on this subject in our Terms and Conditions (CGV).
Customer Service
+33172301010
(Mon. to Fri., from 9 a.m. to 6 p.m.)
